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Jeenie Status Page for Application or Platform Issues

  • Updated

In this article:

About the Jeenie Status Page

Jeenie maintains a status page that reports in real-time the uptime and, when applicable, incidents impacting any of Jeenie’s applications or platforms. 

The status page should be your first stop if you are experiencing an impact to your Jeenie service. If there are no issues identified on the status page and you cannot find the solution to your issue in the Support Center, contact the Jeenie Support team by opening a ticket or emailing support@jeenie.com. 

You can also use this page to view the historical uptime and/or incident reports.

Access the Jeenie Status Page

To access the Jeenie Status page, go to https://jeenie.statuspage.io/ in your browser. You can also find this link on the footer of the primary Jeenie website. We encourage Jeenie users to bookmark this page for future reference. 

Subscribe to Updates

You can also sign up to receive Jeenie Status updates via email address, text message, Slack, Atom Feed or RSS feed. Simply click the blue ‘Subscribe to Updates’ button on the upper right, select your preference and input details accordingly. 

StatusPage_Subscribe.png

For enterprise clients, we encourage you to use a general IT email or related distribution list to ensure proper attention is given.

How to Read the Jeenie Status Page

If there are no issues, you’ll see a green bar at the top of the screen that states, ‘All Systems Operational’.

StatusPage_AllSystemsOperationa.png

Learn more about what this would look like if there was an issue in the What Happens When an Incident is Reported section of this article.

You can further identify the issue by clicking the ‘+’ button to expand the tabs for Platform or Applications.

StatusPage_PlatformAppllicationsOperational.png

Platform areas where an issue may be identified include API, A/V Sessions, PSTN Dial Out and TeleJeenie: 

  • API: Backend API servers which power the mobile app, web app, and other platform integrations.
  • A/V Sessions: Backend services supporting audio and video sessions on the platform.
  • PSTN Dial Out: Services supporting the ability to dial out to a telephone number from an on-platform Jeenie session.
  • TeleJeenie: Services supporting the ability to dial in to Jeenie over the phone.

Application areas where an issue may be identified include Mobile Application, Web Application and Zoom Application:

  • Mobile App: The Jeenie mobile application for iOS and Android.
  • Web App: The Jeenie web application hosted at http://app.jeenie.com. 
  • Zoom App: The Jeenie for Zoom application.

When Jeenie Services are Impacted

If you are subscribed to updates, when an incident is reported you will receive the initial alert of the problem as well as all subsequent updates until the issue is resolved.

If you are not subscribed to updates, you will be able to find the incident report and all subsequent updates on the status page itself. 

If there’s an issue, the status bar will change color and you’ll see the latest notes on the current issue as well as an opportunity to subscribe to updates for that specific issue.

StatusPage_OutageReport_TopofScreen.png

Note: Subscribing to updates for a particular issue will not sign you up for alerts on future issues.

When services are impacted, Jeenie will monitor and regularly update the status page until the issue is resolved. 

Anyone subscribed to status page updates or updates on a particular incident will receive all subsequent updates via their selected method until the issue is resolved.

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