Call Status shows: In Call

Linguist shows still in an ended call

Your app is showing you are still in a call after the call has ended.

Reasons this happens

This typically happens if one party does not end the call correctly. This means simply closing the app, connection dropping, or other reasons other than both parties using the end button to end the session.

How to prevent

While the client typically causes this by not exiting the session correctly, by ensuring you always exit calls fully and rate them, you can prevent putting yourself in this status.

How to resolve

1. Click on the blue “In Call” button

1. A screen will appear after clicking this button asking you to rejoin or end the call.

1. If you were disconnected from a call that was in progress please hit rejoin. This will try to place you back on the call.
2. If you are not in a call you can click the red button and disconnect from the call.

What if this doesn't work?

Send an email to [e-mail] and be sure to include the steps you already took to resolve this on your own.