3-Way Calling (Linguists)

Jeenie allows a customer to place a standard Jeenie call to an interpreter, then add remote parties via video or audio. Once connected, all parties (customer, interpreter, 3rd party) can hold a 3-way conversation via video or audio.

Jeenie does not allow interpreters to make outbound calls via the app - only clients can add participants.  They may not know how to do this. Please walk them through using the directions below.

If the customer wants to add a participant to the Jeenie call, they do the following on a mobile device: 

1. Tap the screen anywhere to bring up a set of controls at the bottom. 
2. Tap . In the pop-up screen they will see a list of participants already in the call (including you, the interpreter).
3. Under Add Participant, select how to add another participant:
• Tap On video to send a link to the remote participant using the device’s available options (for example, text message or email) so they can join a video conference call. 
• Tap Audio only to send a link to the remote participant, or to dial their phone number on the keypad in the app so they can join an audio conference call. Please note: The client will need to have the full phone number (including country or area code) in order to add a third party.

The remote participant does not need to have a Jeenie account or the Jeenie app in order to join the call.

From your perspective as an interpreter, this call will appear to be no different than a normal Jeenie call. You will see and hear the customer and third party (if on video) just as you normally do. However, you may see various status messages at the bottom of your screen while the customer is in the process of adding the participant(s).