Earning Fees for Your Services

After you've completed your Trial Requirements, you earn fees for all calls you accept that last more than 10 seconds. (Exceptions: Your initial test call and troubleshooting calls by the Jeenie Team.) Jeenie uses UTC for calculating the days of the month. Depending on your local time zone, a call taken on the last day of the month for you may be the 1st day of the new month UTC. (Example: A call taken at 10 PM EST on 31 January is 3 AM UTC on 1 February and will be paid with February's minutes.)

The duration of a call is determined by the time both you (as the interpreter) and the client are connected to the session. All your call time (seconds connected) is added up throughout the month, including calls of any length over 10 seconds. If your call duration total does not equal in a full minute, the additional time is paid at a per-second rate (Example: 60 minutes and 12 seconds). Your per-second rate is calculated by taking your per-minute rate and dividing it by 60 seconds. If you have multiple rates, your call time is calculated separately per rate. 

IMPORTANT: Customers have the option to disconnect before the end of two minutes (120 seconds) for no fee if they are dissatisfied with an interpreter's language skills or professionalism. If a customer disconnects their call with you for these reasons, you may not earn fees for the call. If you disagree with the customer’s claim of dissatisfaction, you may request that Jeenie review the call to determine if the customer’s allegations were warranted.

Funds for any earned fees will be transferred to you through our payment processor within the first 10 (ten) days of each month for all your eligible calls during the previous month. Funds are accessible with no additional fees no more than 15 days (by the 25th) after they have been sent to the payment processor. You will receive notifications from us or the payment processor to complete your payment profile and each time funds are transferred.

If you have questions about the amount you received, please reach out to [e-mail] for assistance.