Urgent Schedule Requests (Less than 24 Hours Notice)

While we do our best to support our clients, "urgent" scheduled call requests or changes to previously scheduled session that are less than 24 hours from the event time, they are not guaranteed for placement. The Jeenie scheduling platform is not capable of booking any prescheduled calls less than 12 hours in advance.

Our agreement with business clients:
Our contract with clients is that they will provide us at least 24 hours advanced notice to schedule calls or to make changes to an already scheduled call. (Note: The industry standard is a minimum of 36 hours notice to schedule linguists or change a pre-scheduled session.)

Best practice to guarantee placement:
Book or change a scheduled call a minimum of 24 hours in advance of that session. 

While we understand there are emergency situations that may arise with less than 24 hour notice, we do not guarantee placement of those calls. Booking an "Urgent" scheduled request or change request to a scheduled call may result in additional fees. 

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Changing an upcoming pre-scheduled interpreter call that is less than 24 hours out?

You may incur additional fees. Learn more about our Scheduled Call Policies here.

Have an urgent issue with a currently scheduled call or a call that is about to start?

The fastest way to get support during business hours is to send an email to [e-mail] with this information:

• • Your Name
  • Account Email (if different)
  • Language Needed
  • Duration of meeting (30 minutes minimum)
  • Meeting Link or indicate the call will be in Jeenie
  • Any additional requirements (such as gender preference)