Troubleshooting Web App - Chrome

Your computer and browser need to be on the latest version! 

For the web app version (working from a computer with a compatible browser) app.jeenie.com

• For the web app version, run our pre-call test link here: https://tokbox.com/developer/tools/precall/ the results you get should all be green to ensure your tech resources are sufficient to use Jeenie.
• If all shows as Excellent on the above diagnostic and you were, up until now, using Google Chrome for example, try using Mozilla Firefox or vice versa.
• Using a wired headset is the best way to ensure a good connection. Wireless headsets sometimes cause issues

You can only be logged into Jeenie in one tab! You must be signed into Chrome with your email address or your settings may reset. 

Find the padlock at the top left of the screen, by the bar where you type the website address

Click on “Cookies”

         

Select the Cookies for Jeenie and remove them

Go back to the padlock and select “Reset Permissions”

When you reset permissions, the window should look like this:

Toggle Camera, Microphone and Notifications to the right again to allow them. You will get a message asking you to reload the website to apply the changes. Click on “Reload”

If you do not get the message, please close the browser and open it again

Go to the right side of the screen where a little camera icon shows and click on it. This will show you where the audio and video for the website are coming from

If the correct device is not selected for camera and/or microphone, click on manage. This will open the settings menu for Chrome

A new screen will open up and show the site settings

Select the camera and make sure the proper camera (internal or external) is selected

Repeat the process for the microphone

Make sure notifications are allowed and select the Jeenie website to see more detailed settings

When you open the site permissions, make sure pop-ups are allowed

If you have completed all of the above and you are still not receiving calls, you may have a Chrome Extention installed that is blocking Jeenie. The puzzle piece next to your URL will turn RED if your extension is blocking Jeenie. 

You will have to turn off the extension for Jeenie, if your extension allows it. These settings are extension-specific and Jeenie doesn't have the ability to troubleshoot Chrome Extensions.