Troubleshooting Web App - Firefox

Your computer and browser need to be on the latest version! 

For the web app version (working from a computer with a compatible browser) app.jeenie.com

• For the web app version, run our pre-call test link here: https://tokbox.com/developer/tools/precall/ the results you get should all be green to ensure your tech resources are sufficient to use Jeenie.
• If all shows as Excellent on the above diagnostic and you were, up until now, using Mozilla Firefox, for example, try using Google Chrome or vice versa.
• Using a wired headset is the best way to ensure a good connection. Wireless headsets sometimes cause issues

Find the padlock at the top left of the screen, by the bar where you type the website address

Click on the icon next to the padlock, it will display the use of camera, microphone and notifications, make sure they all show as allowed

Go to the right top corner of the screen and click on the 3 lines and select Settings, the third option from bottom to top. This should open a new tab

On the left, select “Privacy and Security”

Scroll all the way to the bottom to “Permissions”

Double-check the camera, microphone and notifications permissions by clicking “Settings”

Go to “Block pop-up windows”. In the “Address of website” field, enter the Jeenie website and click “Allow”

After you click on allow, the Jeenie website should show as an exception for Pop-ups. Once you verify it shows as allowed, click “Save changes”

After the changes are made, when you go to the icon next to the padlock, it should look like this