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Connectivity Requirements

  • Updated

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Connectivity Basics

Jeenie requirements:

  • Jeenie works on WiFi and cellular networks.
  • Stable internet connection with enough bandwidth to sustain a multiparty video session
  • Minimum dedicated 350 kb/s down per downloaded stream
  • 350 kb/s up per uploaded stream

About Bandwidth
Video calls require more bandwidth and better connectivity than audio calls.
In cases of poor connectivity: Jeenie automatically prioritizes audio over video to avoid disrupting your conversation. Users may notice this if they experience connectivity issues: They may lose video access while the audio connection is maintained.

Once connectivity improves, video access will be restored.

Test Your Connectivity

If you’re experiencing connectivity issues such as choppy video or audio, the network usually self-corrects the problem within a few seconds. If the problem persists, it may help to turn off your camera. 

To check the connectivity for your mobile device or computer, follow these steps to perform the Pre-Call Test:

  1. In your preferred browser, go to https://tokbox.com/developer/tools/precall/.

  2. Click the ‘Run Test’ button.

  3. You’ll be able to see the results of the browser’s access to your video and audio tools under Hardware & Software Setup. 

  4. The "Connectivity to Vonage Video API Servers" boxes should all be GREEN and the "Expected Call Quality" needs to be Good or Excellent.

  5. If these are the results and you continue to have issues, try switching browsers. 

Note: A wired headset is the best way to ensure a good connection. Wireless headsets can result in connection issues. 

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